Refund Policy

One-time packages

• No refund is available once drafting, review, or filing-preparation work has begun.
• Failed payment means no work starts; you may retry payment.
• Duplicate charges are eligible for review and refund.
• Cancellations requested before work begins may be reviewed for a partial refund, less processing fees.
• Rush fees are non-refundable once rush work begins.
• Add-ons that have been substantially delivered (e.g., completed compare/review, formatting) are non-refundable.

Compliance work

• Compliance-readiness deliverables (checklists, dashboards, calendars, filing packages) are non-refundable once delivered.
• Government fees, state filing fees, license fees, and any third-party professional fees are always non-refundable. These are collected by government agencies or third parties, not by us.
• License and permit outcomes depend on government approvals and are not guaranteed. Non-approval by a government authority is not grounds for refund of service fees.

Monthly subscriptions

• Monthly Compliance Desk plans are billed in advance for the coming month.
• You may cancel at any time. Canceling stops future renewal — it does not refund the current or prior billing periods.
• Enterprise plans are governed by their separate written terms.

Refund processing

• Refunds, when approved, are returned to the original payment method within the payment processor's standard timeline.
• Custom enterprise engagements are subject to separate written terms that override this policy.

How to request a refund

Open the relevant order or subscription in your dashboard and send a refund request message, or contact us through the Contact page with your order or subscription number and a short explanation.